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FAQ

Shipping

How quickly do you deliver?

We use DPD Next day delivery so any order placed before 3pm will be delivered the next working day (Monday - Friday).

How will I know when my order has been dispatched?

You will receive a dispatch email and followed by a link to track your sweets. Any order placed before 3pm will be dispatched the same working day.

Packaging

How are the items packaged?

Your sealed sweet pouch will be placed inside a Pick n Mix branded box which will be delivered in a DPD sleeve.

How are the sweets kept fresh?

We store all our sweets in air tight containers and ensure all our stock is regularly rotated. Your sweets will be packed in an air tight pouch and heat sealed to ensure they are the freshest sweets you have ever had.

Customer Service

Will the sweets melt in the heat?

If the weather is over 30 degrees we will email you with an option to choose another delivery date to ensure the sweets don’t melt!

What if I have an issue with my order?

We aim to ship every order perfectly, but every now and then there may be a mistake. Please email us - hello@picknmix.london and we will try and resolve the issue straight away.

Special Requirements

How can I find out what ingredients are in each sweet?

If you have any specific allergies please get in contact with us; and we can help choose the sweets suited for you.

How do I order for special events

If you are looking to place a large order or would like something we don't currently offer then get in touch: hello@picknmix.london and we will do our best to cater for your needs

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